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Customer Service

At Doctors Skin Prescription (DSP™), we are dedicated to bringing you the best that skin care science has to offer. Our goal is to ensure that you are satisfied with your purchase, and we stand by the quality of our products. In the event that you experienced an allergic reaction or received a defective product, return the product(s) and we will credit your account with the full purchase price.

Return Policy

Products must have been purchased directly from DSP™ (website or in-office).

  • Products must be returned within 14 days of order date
  • Please include a copy of your receipt (or a note with your order #, name, email address, phone number) and your reason for returning the product(s)
  • We cannot accept returns on overly used products
  • Original shipping and handling charges are non-refundable (if applicable)
  • Products specified as non-returnable or not for resale cannot be returned

Should you decide to return a product for a refund or exchange email: